Sierra Del Sol Policies

At Sierra Del Sol we aim to provide all of our guests with the best vacation lodging possible!

 If you have any questions about our policies don’t hesitate to give us a call. 

We would love to hear from you!

(575) 776-2981

Our condos are available for a minimum of 2 nights with the exception of the dates listed below :
 

Dec 20 to Dec 25 – Four night minimum stay

Dec 26 to Jan 4, 2019 –  Five night minimum stay 

We are currently running a special for 5 nights or more! Discounts are applied at checkout.
 
Mar 7, 2019 to Mar 21, 2019- Four night minimum stay
 

Presidents Day weekend & MLK Day weekend. – Three night minimum stay

We accept Visa, Master Card and Discover. 
 

To make a reservation you can pay online from our secure website or over the phone at (575) 776-2981. A %50 deposit is required at time of booking.

The remaining balance will be charged to the card number that you have given us 30 days before your check-in date. 

If you’d like to make a reservation in less than 30 days before your check in date,  the full amount is required at the time of booking.
 
As a guest at Sierra Del sol you are guaranteed a private parking spot steps away from your condo. 
If you plan on bringing more than one vehicle there is more  parking available in the ski valley , please give us a call for more info.

Check-in is at 4:00 PM in the main office. 

We will give you your keys, a parking pass and an info packet.

If there is a reason that you need to check in prior to 4pm- please give us a call at (575) 776-2981 .

If you are arriving after office hours you will find an envelope with your name on it posted on a clip outside of the office front door. 

There will be one key inside and a map locating your unit. 

Please check-in and register with us in the morning, at which time you can ask for additional keys.

Check-out time is 10:00 AM. 
If there is a reason that you need to check out after to 10am- please give us a call @ (575) 776-2981 .
 Unauthorized late checkouts will be charged $150.00
The hot tub and dry sauna are open 12-9pm daily during ski season. Children 6 – 12 years of age must be accompanied by an adult. 
At this time pets are not permitted at Sierra Del Sol, except for guide dogs and assistance dogs. 
Please give us a call to discuss any special circumstances that you may have.
 
Alternatively, here are some options for local pet care:

Sierra Del Sol condos are smoke free, but smoking is permitted outside.

Trash removal and fresh towels are provided daily for guests staying 3 or more nights during ski season. 

Midweek cleaning will be provided for stays 6 nights or more. 

Guests are responsible for dishwashing.

On departure please bag up all trash and we will dispose of it for you. 

Lofts are designed for the use of children under the age of 13.

To ensure the safety of our guests, exceeding the number of persons to more than the stated maximum may result in a fine. *

Out of respect for other guests at Sierra del sol, please limit noise and activity after 10:00 P.M.

Should you need to cancel, please do so 31 days or more before check in date to avoid cancellation fees.
 

If you cancel your reservation 31 days or more before your check in date:  90% of your deposit will be refunded. A 10% handling fee is non-refundable.

If you cancel your reservation 30 days or less before arrival there will be no refund on the deposit or balance.

If the unit you reserved is rented by another guest for the same date and rates, we will contact you to discuss partial refunds.
 

If rented by another guest for full stay, cancelling guest will receive 90% of all monies processed. The 10% handling fee is non-refundable. 

If rented by another guest for a shorter stay than the original reservation cancelling guest will receive a refund for the rented days only, minus 10% handling fee.

There are no refunds due to weather conditions, ski conditions, late arrivals or early departures. 

There are no refunds due to illness or physical injury. You may purchase travel insurance to cover such possibilities. Sierra Del Sol does not provide travel insurance

We inspect all units after a guests departure. If any damages have occurred or items are reported missing, you will be charged according to the actual damages, cleaning cost and cost to replace or repair such items. We will charge your credit card that is on file from your reservation. Should the owner have to sue for damages, the guest will be responsible for all court costs, damages and attorney fees

Sierra Del Sol, the owners or their Agents, and employees will not be held liable or responsible for personal injury, accidents, loss of life, valuable or personal property due to fire, theft, neglect, power outages or any catastrophe or natural disaster which may occur. If the property becomes unavailable due to unforeseen circumstances, Sierra Del Sol will do what it can to provide alternate accommodations.

Sierra Del Sol will make every reasonable effort to have any malfunctioning appliances (dishwashers, televisions, etc.) repaired during the stay, but no refunds for inoperative appliances will be offered or expected. Hot tub and sauna: There will be no refunds if these services are inoperable due any unforeseen reason such as weather, maintenance, or technical difficulties

Thank you for choosing Sierra Del Sol. We look forward to having you as our guest!!!

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